Privacy policy

Last updated: May 13, 2026

IO Detailing respects your privacy. This Privacy Policy explains how IO Detailing collects, uses, discloses, stores, and protects personal information when you visit iodetailing.ca, book a mobile detailing service, contact us, or otherwise interact with our business.

IO Detailing is a mobile auto detailing business serving Lumby, Vernon, and surrounding areas in British Columbia, Canada.

Contact information:
IO Detailing
Email: info@iodetailing.ca
Phone/Text: +1 236-700-6390
Website: iodetailing.ca

1. Personal information we collect

We may collect personal information that you provide directly to us, including:

- Name
- Email address
- Phone number
- Service address or appointment location
- Billing and payment-related information
- Vehicle details needed to provide a detailing quote or service, such as vehicle type, size, condition, and service needs
- Appointment date, time, notes, and booking history
- Messages, inquiries, photos, or other information you send to us
- Reviews, feedback, or customer service communications

We may also collect limited technical information when you visit our website, including:

- IP address
- Device and browser information
- Website usage information
- Pages viewed
- Referring links
- Cookies and similar tracking technologies

If photos or videos of a vehicle are collected for quoting, service documentation, before-and-after proof, or marketing, we will take reasonable steps to avoid unnecessary personal information. If a licence plate, address, person, or other identifying detail appears in an image, we will treat that information as personal information.

2. How we use personal information

We collect and use personal information for purposes that a reasonable customer would expect in connection with our business, including to:

- Process bookings and service requests
- Confirm appointment details
- Provide mobile detailing services
- Contact you about your appointment
- Send service updates, reminders, invoices, receipts, or booking-related messages
- Process payments
- Respond to questions, quote requests, complaints, or customer service issues
- Keep business records
- Improve our website, services, customer experience, and advertising
- Prevent fraud, misuse, chargebacks, or unauthorized transactions
- Comply with legal, tax, accounting, or regulatory requirements

We do not sell customer personal information.

3. Consent

By providing personal information to IO Detailing, booking a service, submitting a form, contacting us, or using our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

You may withdraw consent at any time, subject to legal, contractual, payment-processing, booking, accounting, or service-related limits. If you withdraw consent, we may not be able to provide or complete certain services.

To withdraw consent, contact us at info@iodetailing.ca.

4. Booking, checkout, and payment information

IO Detailing uses third-party platforms and service providers to operate the website, booking flow, checkout, customer accounts, and payment processing.

Payment information may be processed by Shopify and/or other payment service providers. IO Detailing does not directly store full payment card numbers. Payment processors may collect and process payment information according to their own privacy and security practices.

Booking information may be processed by booking or scheduling tools used on our website. This information may include your name, contact details, selected service, appointment time, service location, and appointment notes.

5. Customer accounts

Our website may require customer accounts for checkout or booking. Customer account information may be used to identify you, manage bookings, support checkout, display order or booking history, and improve customer service.

You are responsible for keeping your login information secure.

6. Cookies, analytics, and advertising

Our website may use cookies and similar technologies to:

- Operate the website and checkout
- Keep the website secure
- Remember preferences
- Understand website traffic and performance
- Measure advertising effectiveness
- Improve our services and marketing

We may use tools provided by Shopify, Google, Meta, or other service providers. These tools may collect information such as device data, browser data, IP address, pages visited, actions taken on the website, and referral source.

You can adjust cookie settings in your browser. Blocking cookies may affect website, booking, checkout, or account functionality.

7. Marketing communications

We may send marketing emails, texts, or promotional messages only where we have consent or where permitted by law.

Marketing messages will identify IO Detailing and include a way to unsubscribe where required. You can unsubscribe from marketing communications at any time.

Service-related messages are not marketing messages. We may still contact you about active bookings, appointment changes, invoices, payment issues, customer service matters, or other necessary service communications.

8. When we share personal information

We may share personal information only as reasonably necessary for business, service, legal, or operational purposes, including with:

- Website and ecommerce providers
- Booking and scheduling providers
- Payment processors
- Email, text, or communication providers
- Analytics and advertising providers
- Accounting, tax, legal, or business advisors
- Fraud prevention, security, or chargeback support providers
- Government, regulatory, law enforcement, or legal authorities where required or permitted by law

We require service providers to handle personal information appropriately and only for the purposes of providing services to us or as otherwise permitted by law.

9. Storage and processing outside British Columbia or Canada

Some service providers may store or process personal information outside British Columbia or Canada, including in the United States or other jurisdictions. When information is stored or processed outside your province or country, it may be subject to the laws of that jurisdiction.

10. Retention of personal information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

- Provide services
- Manage bookings
- Keep business, tax, accounting, and payment records
- Resolve disputes
- Prevent fraud or chargebacks
- Comply with legal obligations

When personal information is no longer required, we will delete, anonymize, or securely dispose of it where reasonable and legally permitted.

11. Security

We use reasonable physical, technical, and administrative safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.

No website, booking system, payment system, email, or internet transmission is completely secure. Customers should avoid sending highly sensitive information by email or text unless necessary.

12. Accuracy

We make reasonable efforts to keep personal information accurate and up to date for the purposes for which it is used.

You can contact us to update or correct your personal information.

13. Access, correction, and deletion requests

You may request access to personal information we hold about you. You may also request corrections if your personal information is inaccurate or incomplete.

In some cases, we may not be able to provide access, correction, or deletion if doing so would conflict with legal, payment, tax, security, fraud-prevention, or business-record obligations.

To make a privacy request, contact:

IO Detailing
Email: info@iodetailing.ca
Phone/Text: +1 236-700-6390

We may need to verify your identity before completing a request.

14. Vehicle photos and marketing use

We may take photos or videos of vehicles before, during, or after service for documentation, quality control, dispute prevention, or before-and-after comparison.

We will not intentionally use clearly identifiable customer personal information in marketing without consent. This includes visible licence plates, faces, addresses, or other identifying details.

Where possible, we may blur or crop identifying details before using vehicle photos for advertising, social media, website content, or portfolio examples.

15. Children’s privacy

Our services are intended for customers who can legally book and pay for vehicle detailing services. We do not knowingly collect personal information from children for marketing purposes.

16. Third-party links

Our website may contain links to third-party websites, tools, apps, or services. IO Detailing is not responsible for the privacy practices, content, or security of third-party websites or services.

17. Legal compliance

We may collect, use, retain, or disclose personal information where required or permitted by applicable law, including privacy, tax, payment, fraud-prevention, consumer protection, and business-record laws.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on iodetailing.ca with a new “Last updated” date.

19. Contact us

For questions, privacy requests, corrections, or complaints, contact:

IO Detailing
Email: info@iodetailing.ca
Phone/Text: +1 236-700-6390
Website: iodetailing.ca